• The Supplier reserves the right to terminate this Contract at any time, immediately and at its sole discretion.
• Professionals may terminate this Contract by providing a minimum of fourteen (14) days’ written notice to the Supplier.
• Failure to provide the required notice will result in the forfeiture of any outstanding Service Fees owed through Marketplace Payments.
• The Contract may also be terminated at any time by mutual written agreement between the Supplier and the Professional.

Responsibilities Upon Termination

Upon termination of this Contract, Professionals are required to:

• Promptly return any materials, equipment, or property belonging to the Supplier.
• Immediately remove and delete the Itzhome Pro App from all devices.
• Fulfil any outstanding payment obligations.
• Acknowledge that clauses 5, 6, 7, 8, and 9 will continue to apply after termination.

Post-Termination Restrictions

• For a period of twelve (12) months following termination, Professionals must not:
  • Approach, solicit, or engage with any Client, affiliate, franchisee, or business partner of the Supplier or Itz Home Global Limited for competing services.
  • Attempt to seek employment or establish business relationships that compete with the Supplier.
  • Contact, solicit, or entice any employee or individual associated with Itzhome.
  • Provide services directly or indirectly to Clients (including referrals or network connections) introduced through Itzhome.
• Any breach of these restrictions may result in:
  • Immediate termination (if not already terminated).
  • Forfeiture of any outstanding or pending payments.
  • A liquidated damages fee of £500, payable to the Supplier and/or Itz Home Limited.

You may need to prove these rights to:

• HMRC (for tax registration)
• Clients who are looking for compliance
• Banks (for business accounts)

Typical Evidence would be:

• UK or Irish passport
• Biometric Residence Permit (BRP) or Biometric Residence Card
• Home Office online “Share Code” proof (if you have digital immigration status)
• Letter or document from the Home Office confirming your immigration status

Only certain visa categories permit self-employment. You cannot be self-employed on most sponsored work visas (like the Skilled Worker visa), unless the visa explicitly allows it.

Visas that permit self-employment include:

• British or Irish citizenship → unrestricted

• EU Settlement Scheme (settled/pre-settled) → unrestricted

• UK Ancestry visa → permitted

• Global Talent visa → permitted

• Innovator Founder visa → permitted

• Start-up visa → permitted

• High Potential Individual visa → permitted (no sponsorship required)

• Graduate visa → permitted (you can freelance or set up a business)

Visas that generally do not allow self-employment:

• Skilled Worker visa (unless it’s “supplementary employment” within certain limits)

• Student visa (self-employment is not allowed)

• Seasonal Worker visa

• Temporary Worker visas (usually restricted to the sponsored role)

When you are legally Self Employed you must also:

• Register with HMRC as self-employed (within 3 months of starting)

• Keep tax records and file a Self-Assessment tax return each year

• Pay National Insurance and any income tax owed

You are illegally self-employed if you:

• Work for yourself (freelance, contract, or run a business) without having the right to work in the UK; or

• Work in breach of your visa conditions (for example, on a Student or Skilled Worker visa that doesn’t allow self-employment).

Even if you are not employed by anyone, working for yourself still counts as work under UK law.

If the Home Office finds you have been self-employed illegally:

• Visa cancellation or refusal – Your current visa can be revoked, or future visa applications refused on grounds of non-compliance.

• Removal (deportation) – You can be detained and removed from the UK for breaching visa conditions.

• Ban on re-entry – You may face a re-entry ban (typically 1–10 years), depending on the circumstances.

• Loss of settled/pre-settled status – If you hold pre-settled status under the EU Settlement Scheme and breach immigration conditions, you could lose your right to remain.

Here is a short video on how they would do this - https://itzhome.app/reschedule-a-booking

1. Breaches That Lead to Deactivation

A professional may be deactivated for any of the following:

• Failure to Deliver Services: Repeatedly missing appointments, providing poor-quality work, or failing to rectify service issues.
• Unprofessional Conduct: Inappropriate behavior, rudeness, or failure to communicate professionally with customers.
• Breach of Confidentiality: Sharing customer information, posting photos or videos of a client’s home without permission, or identifying customers on social media — even for promotional purposes — is strictly prohibited. Professionals must obtain explicit, written consent for any photos, ensuring no personal details (e.g., addresses, family pictures) are visible.
• Policy Violations: Failure to comply with Itzhome’s Professional and Supplier Policy, Cancellation and Rescheduling Policy, or Service Terms and Conditions.
• Low Performance Ratings: Maintaining a rating below 3 stars due to poor reliability, service quality, or professionalism.

2. What Happens If You Breach Itzhome’s Policies?

If a breach is identified:

• Investigation: Itzhome will review the situation, including customer feedback and any evidence provided (e.g., photos or messages).
• Warning or Immediate Deactivation: Depending on the severity of the breach, professionals may receive a warning or face immediate deactivation from the platform. Serious breaches — especially those involving customer privacy or unprofessional behavior — will result in immediate removal.
• No Reinstatement: Once deactivated for a serious breach, professionals will not be allowed to rejoin the platform.

By following Itzhome’s policies, you ensure a positive, professional experience for both you and your customers. Protecting confidentiality, communicating clearly, and delivering high-quality services are essential to maintaining your place on the platform — and your growing reputation as an Itzhome professional.

1. Customer Privacy and Confidentiality

• Respect Personal Information: Never share or discuss a customer’s personal details — including their name, address, or any other identifiable information — with anyone outside of the Itzhome platform.
• No Unauthorised Sharing: Avoid mentioning specific customers or job locations in conversations, social media posts, or other public platforms.

2. Social Media and Public Content

• No Photos or Videos Without Permission: Professionals must not take or share photos or videos of a customer’s home, belongings, or the service provided unless the customer gives explicit, written consent.
• Before and After Photos: If you’d like to capture before-and-after shots to promote your services, you must first ask the customer’s permission. Even with consent:
  • No personal details (e.g., family photos, documents, address signs) should be visible.
  • The focus should remain solely on the work done — not on the customer’s private space or belongings.
• Avoid Tagging or Identifying Customers: Never tag, name, or otherwise identify customers in posts or promotional content.

3. Maintaining Professional Boundaries

• Keep It Professional: Your relationship with customers should remain friendly but professional. Avoid becoming overly familiar or asking personal questions unrelated to the service.
• Respect Their Space: Treat the customer’s home with care and ask permission before entering rooms not included in the service.

4. Consequences for Breaching Confidentiality

Itzhome takes confidentiality and professionalism seriously. Any breach of this policy — including unauthorised sharing of customer details or photos — will result in immediate deactivation from the Itzhome platform.

For full details, please review the Itzhome Professional and Supplier Policy.

By respecting these guidelines, you protect customer privacy, uphold your reputation, and ensure long-term success on the Itzhome platform.

• Service Delivery: Professionals must deliver services at the agreed time and quality standard. Address any service issues promptly to maintain customer satisfaction.
• Communication: Use the app to inform customers of delays, changes, or cancellations as soon as possible. Maintain polite and professional communication at all times.
• Customer Relationship: It is the professional’s responsibility to manage the customer relationship, ensuring transparency and resolving any issues directly.

2. Booking and Rescheduling

• Rescheduling by Professionals: Notify the customer via the app immediately if a reschedule is necessary. All reschedules must be confirmed before the service date, or Itzhome must be notified by 10:00 PM to avoid incorrect charges to the customer.
• Customer Cancellations and Rescheduling: Follow the Itzhome Cancellation and Rescheduling Policy, ensuring any applicable fees are applied and reported correctly.
• Preparation for Services: Confirm with the customer in advance about products, equipment, or special requests to avoid disruptions.
• Customer No-Show: If access to the property or required materials is unavailable, follow Itzhome’s policies to document the issue and notify central support.
• Delays Beyond Control: For weather or unforeseen issues, communicate with both the customer and Itzhome. Attempt rescheduling as soon as feasible

3. Professional Standards

• Appearance and Conduct: Maintain a professional demeanor, dress appropriately for the task, and respect the customer’s property.
• Confidentiality: Maintaining professional boundaries and respecting customer confidentiality at all times.
• Health and Safety: Follow health and safety guidelines to protect yourself and the customer. Use customer-provided equipment to avoid cross-contamination and ensure tools and supplies are clean and functional.
• Rating and Feedback: Strive to maintain a minimum average customer rating of 3 stars. Repeated low ratings may result in deactivation from the platform.

4. Handling Damage and Liability

• Unremovable Issues: Professionals are not liable for pre-existing conditions such as permanent stains or faults caused by subpar materials or equipment.
• Professional Responsibility: Any damage caused directly during service delivery should be reported and rectified by the professional.

5. Compliance and Documentation

• DBS and Insurance: Keep all required certifications, such as DBS checks and insurance professional qualifications up-to-date and on file with Itzhome.
• Vetting Requirements: Comply with Itzhome’s vetting process to ensure eligibility and trustworthiness.

6. Restrictions and Conflicts

• Client Solicitation: Professionals must not engage customers directly for private services outside of the Itzhome platform during or within twelve months of contract termination. Breaching this rule may result in penalties.

7. Policy Updates

Itzhome may update this document periodically. Professionals are required to review and adhere to the latest policies and guidelines.

This document sets the foundation for professionalism, quality, and consistency in delivering services via the Itzhome platform. Adherence to these policies ensures a positive experience for customers and long-term success for professionals.

What the Law Says – Click Here

HSE.GOV Website Here

1. Personal Safety

• Protective Gear: Wear appropriate protective equipment, such as gloves or masks, when necessary, especially for cleaning, repairs, or tasks involving chemicals or allergens.
• Ergonomics: Practice safe lifting techniques and use tools correctly to prevent strain or injury during physically demanding jobs.
• First Aid: Carry a basic first aid kit to handle minor injuries on-site.

2. Customer and Property Safety

• Safe Work Practices: Ensure all tools and equipment are in good working order and used properly. Avoid causing damage to the customer’s property by taking precautions, such as using protective covers or securing work areas.
• Hazard Awareness: Identify and address potential hazards in the customer’s home, such as wet floors, loose cables, or fragile items, before starting work.
• Clear Communication: Inform customers if there are any risks associated with the task and explain steps taken to mitigate those risks.

3. Preventing Cross-Contamination

• Equipment Use: Itzhome recommends using the customer’s cleaning tools (mops, vacuums) to avoid allergen transfer between homes.
• Sanitization: Clean and sanitize any personal tools or supplies brought to the job, particularly for cleaning services, to maintain hygiene standards.

4. Emergency Preparedness

• Emergency Contacts: Know how to contact emergency services if needed and report any accidents or unsafe situations to Itzhome immediately.
• Customer Notifications: In case of an incident that affects the service, such as equipment failure or injury, communicate promptly with the customer through the app.

5. Compliance with Regulations

• Legal Requirements: Adhere to local health and safety regulations relevant to your profession. For example, electricians and plumbers must follow specific safety codes.
• Insurance: Ensure your liability insurance is up-to-date, providing coverage for accidents or damages that may occur during your work.

Summary: Prioritizing Health and Safety
By following UK Health and Safety Legislation and using common sense to look after your own health and safety, you ensure a safer working environment for yourself and your customers. Taking proactive steps to identify hazards, communicate clearly, and practice good hygiene builds trust, reduces risks, and helps you maintain a professional reputation on the Itzhome platform.

Improve Your Knowledge – External Online Courses Here

A Guide to Health and Safety Basics 

• Be aware of any damage to floors, stairs, handrails, steps, outside paths or floor coverings (especially stair carpets) that might present a trip or other hazard.
• Ensure any spills are removed immediately. Arrange to or keep others away from wet floors or spills until they can be cleaned up or dried.
• Keep all corridors, staircases etc free from stored articles, work equipment and materials. Keep your work area clean and tidy; regularly remove rubbish and waste.
• Locate trailing leads to positions where these will not present a trip hazard, especially across doorways.
• Make sure that you lock all the doors, preferably with the key close by. If you go outside, ensure you have the key to get back in if the door closes.
• NEVER drink alcohol before or while working

Electrical equipment

• Only use equipment that you have been instructed to use and which you are authorised and trained to use.
• Do not leave equipment unattended whilst in operation.
• Always check equipment with the power off.
• Look for damaged or discoloured sockets or plugs, bear wires, frayed connections, and damaged cables.
• DO NOT USE the appliance if it is unsafe or makes an unusual smell or noise. Never try to repair any faulty equipment.
• If the equipment is the customers – leave a note advising them of the problem. Do not assume that it has been repaired for your next visit – check first before using

Hazardous Substances

• A hazardous substance will be identified with a label, which will include a red-bordered diamond shape.
• Only use a hazardous substance if you have been trained to do so and are familiar with the precautions specified on the datasheet.
• Return hazardous substances to any designated storage areas after use.
• Read and follow the instructions on products before using them.
• Take the proper precautions as advised on the labels, e.g., wear rubber gloves or goggles if necessary.
• Don’t mix cleaning chemicals/products together as this can produce harmful fumes and gases which if inhaled could seriously damage your health.
• Do not use products from unmarked bottles or containers.

Manual Handling

• Do not lift loads that are likely to cause injury. If a load is too big, get help or reduce its size by splitting the load.
• When carrying, ensure your path is clear, and you can see above the load.
• Plan how to handle a load that may have a heavy end, if it is bulky or unwieldy, or is hot/cold/sharp/dirty.

6 STEPS TO CORRECT LIFTING

Feet – shoulder width apart – one foot ahead of the other in the direction of the intended movement

Knees – Bent (unlocked), not squat – to gain most effective power from thigh muscles. – mid position is best

Back – straight not necessarily vertical (15 – 20°) from vertical is alright

Arms – close to the body – nearer the centre of gravity

Hands -palmer grasp – roots of the fingers and palm of hand

Head – chin out and up otherwise round shoulders and curved spine

Think of your rating as a snapshot of your professional reputation—it’s how customers gauge your commitment to quality and how other potential clients build trust in your services.

Consistently high ratings make you more visible on the platform, attracting more customers and helping you grow your business.

Consequences of Low Ratings

While high ratings build your reputation, repeated low ratings can have a serious impact. If your average rating drops below the minimum standard of 3 stars, it signals a need for improvement and may lead to deactivation from the platform. Itzhome’s rating system helps maintain a network of trusted professionals, and we prioritize consistent service quality across the board.

Feedback from customers can be one of your most valuable tools for improvement. Constructive criticism highlights areas where you can enhance your service, such as communication, punctuality, or thoroughness. Addressing this feedback not only improves your rating but also builds stronger relationships with clients who see your commitment to delivering a better experience each time.

Tips for Maintaining a Positive Reputation

Here are a few proven ways to maintain high ratings and build a positive reputation on Itzhome:

• Punctuality: Arriving on time shows respect for your client’s schedule and sets a positive tone for the job. Customers appreciate professionals who are prompt and reliable.
• Polite Communication: Clear, polite communication goes a long way in building trust. Keep customers updated on job progress, address any questions, and confirm job details beforehand. Even small gestures, like sending a message when you’re on your way, can make a big impact.
• Thoroughness: Complete every job with attention to detail and ensure the customer is fully satisfied before wrapping up. Whether it’s double-checking that all tasks are completed or cleaning up after yourself, thoroughness demonstrates professionalism and commitment to quality.

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