Cancellation and Rescheduling Policy

Itz Home Limited is a company registered in England and Wales with company number 15458141, whose registered office is at 71 Burscough Street, Ormskirk, L39 2EL.

Itz Home Limited acts as an introductory agent for a range of service professionals and is authorised by such service professionals to enter into contracts with you the Client on their behalf. Itzhome Limited will do this by taking the Clients booking enquiry and allocating the booking to an appropriate service Professional.

This Cancellation and Rescheduling Policy (“Terms”) govern your rights to cancellation and rescheduling for Services booked through the platform, including our website, mobile application, and other online services (collectively, the “Platform”).

1. Cancellation Charge is a charge applied for cancellation of a booking for Service(s). The Cancellation Charge shall be calculated as follows:

a. For Services which were booked more than 48 hours before the appointment time of the Service, if the Service is cancelled by the client by a notice submitted less than 48 hours before the time the Service was scheduled to be provided, the Cancellation Charge shall be in the amount of 100% of the Service fee.

2. Rescheduling Charge: a charge applied for a change of the time of booking(s) with less than 48 hours’ notice. The Rescheduling Charge shall be calculated as follows:

a. For Services which were booked more than 48 hours before the appointment time of the Service, if the time of the Service is changed by the client by a notice submitted less than 48 hours before the time the Service was scheduled to be provided, the Rescheduling Charge shall be in the amount of £15.00 (GBP).