ITZHOME Q & A

Itzhome is an on-demand home service app designed to connect homeowners with professional service providers, such as cleaners, gardeners, plumbers, and other home maintenance experts. The app offers a convenient way to schedule and manage various home services, ensuring reliable and quality service from vetted professionals.

To book a service:

• Download the App: Get the Itzhome app from the App Store or Google Play.
• Create an Account: Sign up using your email or social media accounts.
• Browse Services: Explore the range of services available.
• Select a Service: Choose the service you need and specify details.
• Schedule a Time: Pick a convenient time slot.
• Confirm Booking: Finalize your booking and receive a confirmation.

Itzhome offers a variety of home services including:

• Cleaning: Regular cleaning, deep cleaning, carpet cleaning, etc.
• Gardening: Lawn mowing, landscaping, garden maintenance.
• Plumbing: Leak repairs, pipe installations, unclogging drains.
• Electrical: Wiring, electrical repairs, installations.
• Handyman Services: General repairs, furniture assembly, painting.
• Specialized Services: Pest control, home organization, window cleaning.

Service providers on Itzhome undergo a comprehensive vetting process, which includes:

• Background Checks: Ensuring no criminal records.
• Verification of Credentials: Confirming certifications and qualifications.
• Experience Review: Assessing past work experience and skills.
• Customer Feedback: Ongoing evaluation through user reviews and ratings

Payments can be made securely through the Itzhome app. Accepted payment methods include:

• Credit/Debit Cards: Visa and MasterCard
• Itzhome Wallet: Preload funds for faster transactions.

Yes, the Itzhome app includes a chat feature that allows you to communicate with your service provider once your booking is confirmed. You can discuss job specifics, provide instructions, and address any concerns directly through the app.

To cancel or reschedule a booking:

• Open the App: Go to “My Bookings.”
• Select Booking: Choose the appointment you want to change.
• Cancel or Reschedule: Follow the prompts to cancel or select a new time.
• Confirm Changes: Ensure you receive a confirmation for the updated booking. Be mindful of the cancellation policy to avoid any fees.

ltzhome offers a service level guarantee. Find out more about the guarantee here

If you’re not satisfied:

• Leave a Review: Rate the service and provide feedback in the app.
• Contact Support: Reach out to Itzhome’s customer support team via the app, email, or phone to resolve any issues.
• Refunds/Redo: Depending on the situation, you may be eligible for a refund or a redo of the service.

While most costs are outlined upfront, additional charges may apply for:

• Extra Tasks: Services not included in the initial booking.
• Materials: Any special materials needed for the job.
• Travel Fees: If the service provider needs to travel a significant distance.

Itzhome maintains high service quality through:

• Regular Feedback: Continuous monitoring of reviews and ratings.
• Quality Checks: Random quality inspections and follow-ups.
• Follow Ups with our local area partners
• Training Programs: Providing training and resources to service providers.

Itzhome services multiple urban and suburban areas. To check if Itzhome operates in your area, enter your post / zip code in the app or website. Expansion to new areas is ongoing based on demand.

To become a service provider:

• Sign Up: Register on the Itzhome app or website to become a professional
• Submit Information: Provide necessary documents and information for background checks.
• Verification: Wait for verification and approval from Itzhome.
• Accepted: We will contact you via email to confirm you have been accepted and send details on how to access the Itzhome App for professional
• Start Accepting Jobs: Once approved, you can start receiving and accepting job requests through the app.

Yes, Itzhome frequently offers discounts and promotional deals. Check the app or website for current offers, or sign up for the newsletter to receive updates on special promotions.

You can contact Itzhome customer support through visiting the help page of the Itzhome website here

Itz stands for – In The Zone – defined as – “a mental state of focused concentration on the performance of an activity”. All Itzhome professionals share the Itz endeavours. We are go-getters. The kind of people who are relentless about our mission to help people care for and improve their home and earn their way. To help achieve our mission we ensure:

• Rigorous Vetting Process: Ensuring only qualified professionals.
• User-Friendly App: Intuitive design for easy booking and communication.
• Comprehensive Services: A wide range of home services under one platform.
• Reliable Customer Support: Dedicated support team for quick resolution of issues.
• Transparent Pricing: Clear upfront pricing with no hidden fees.

Yes, Itzhome allows you to set up recurring services. You can schedule regular cleanings, maintenance checks, and more at intervals that suit your needs (e.g., weekly, bi-weekly, monthly).

Disputes are handled through:

• Mediation: Itzhome’s support team mediates between the customer and the service provider to find a resolution.
• Reviews and Feedback: Utilizing the feedback system to evaluate the situation.
• Refunds/Redo Services: Offering refunds or redo services if necessary.

To update your account information:

• Log In: Open the Itzhome app and log in to your account.
• Go to Settings: Access the account settings from the menu.
• Edit Information: Update your personal details, payment information, and preferences.
• Save Changes: Ensure you save any changes before exiting the settings page.

If you encounter technical issues:

• Restart the App: Close and reopen the app to see if the issue resolves.
• Check for Updates: Ensure you have the latest version of the app installed.
• Contact Support: If the problem persists, contact Itzhome customer support for assistance here