Home Service Franchisee

Welcome to Itzhome!

This onboarding course is designed to introduce you to the Itzhome platform, our values, your role as a professional, and the steps you’ll need to take to complete the onboarding process.

Our goal is to equip you with everything you need to succeed and thrive as a trusted Itzhome professional.

Here’s what we’ll cover in each module:

Module 1: Welcome to Itzhome

• Introduction to Itzhome’s Mission: Itzhome connects homeowners with trusted professionals, empowering you to manage your schedule, grow your customer base, and build a successful, independent business — without the hassle of marketing or payment processing.
• Core Values: Itzhome’s foundation is built on customer-centric service, empowering professionals to take control of their work, and upholding professionalism through reliability, quality, and respectful communication
• What Itzhome Expects from Professionals Using the Platform: Professionals must maintain high service standards, communicate promptly with customers, and follow platform policies to ensure a positive experience for both customers and the Itzhome community.
• Your Legals: As an independent professional, you’re responsible for keeping your insurance, DBS check, and any required qualifications up to date — while adhering to Itzhome’s Professional and Supplier Policy to stay active on the platform.

Module 2: Roles and Responsibilities of an Itzhome Professional

• Your Role as a Self-Employed Professional: As an independent contractor on Itzhome, you have the freedom to choose when, where, and how often you work — giving you complete control over your schedule and customer base.
• Itzhome Tools and Resources: Itzhome provides an easy-to-use platform designed to simplify your work, helping you focus on delivering great service.
  • Job Listings & Matching: Find jobs that match your skills, location, and availability — keeping you in charge of the work you take on.
  • Scheduling Flexibility: Set your availability, request time off, and accept jobs when it suits you, helping you balance work and personal commitments seamlessly.
  • Payment Processing: Itzhome handles all payments securely and efficiently, ensuring you’re paid on time without the hassle of invoicing or chasing customers.
• Maintaining Service Quality and Ratings: Delivering high-quality, reliable service is crucial — Itzhome’s rating system tracks your performance, and maintaining a 3-star minimum ensures you stay active on the platform, with poor ratings or repeated complaints leading to potential deactivation.

Module 3: Completing Your Onboarding Process

• Onboarding Checklist: To get started on the platform, submit essential documents — including a DBS check, proof of insurance, and any required qualifications — to ensure you meet Itzhome’s professional standards. Itzhome’s rigorous vetting process ensures customers can trust the professionals they book, helping build a strong, reliable network that benefits both you and the platform.
• Stripe: Set up your Stripe Express account to enable secure, hassle-free payments, with weekly payouts sent directly to your bank account — no invoicing or admin required.

Module 4: Welcome to the Itzhome Pro App

In this module, we’ll walk you through the features and tools within the Itzhome app, designed to help you manage your work schedule, communicate with customers, and stay updated on new job opportunities.

This app is your central hub for all things Itzhome, allowing you to control your availability, view job details, and access support with ease.

Video guides are available throughout this module to help you get the most out of each feature.

Module 5: Itzhome Policies and Professional Standards

• Health and Safety for Itzhome Professionals: Keeping a safe working environment is essential — for you and your clients. Itzhome professionals must follow relevant health and safety guidelines to prevent accidents, protect property, and ensure services are delivered safely and responsibly.
• Itzhome Professional Code of Conduct and Policy Document: This policy defines the standards of behavior, professionalism, and responsibility expected from all Itzhome professionals. It serves as a guide to help you deliver excellent service, maintain a positive reputation, and handle your role with confidence.
• Itzhome Professional Boundaries and Confidentiality Policy: Respecting customer privacy is non-negotiable. This policy ensures you maintain professional relationships by safeguarding personal information, avoiding unauthorized photos or social media posts, and seeking customer permission before capturing any promotional images — ensuring no personal details are visible.
• Deactivation Policy: To protect customer trust and uphold Itzhome’s high service standards, any breach of platform policies — including poor service, unprofessional behavior, or confidentiality violations — may result in immediate deactivation from the platform.

This onboarding course will give you the tools, knowledge, and support needed to deliver exceptional service, grow your customer base, and thrive as an Itzhome professional.