Terms Of Use

This agreement (the ‘Agreement’) together with the documents referred to on it sets forth the terms and conditions by which Itz Home Limited (we, us, ItzHome Limited and Itzhome) offers you to use www.itzhome.com whether as s a guest or a registered user and regardless of how you access it

Our Apps include “Itzhome” and “Itzhome Professionals” and these terms of use relate to the Apps as well

Please read these terms of use carefully before you start using the site as they will create a binding agreement between you and us and will govern our relationship whilst you are using our websites and apps.

By using our site, you indicate that you have read, understood, considered and you accept these terms of use, and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

www.itzhome.com is operated by Itz Home Limited registered in Engalnd and Wales with  company number 15458141 whose registered office is at 71 Burscough Street Ormskirk L39 2EL.

Itz Home Limited is part of the Itz Home Group of Companies that includes the following companies Itz Home Holdings Limited and Itz Home Franchise Limited. For the avoidance of doubt no other Itz Home Company within the group operates this website and it is solely operated by Itz Home Limited.

1. Accessing our site

1.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.

1.2 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

1.3 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

1.4 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

1.5 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

1.6 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

1.7 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

2. Creating an account and using our websites, apps, and account systems

2.1. Only people who are 18 /eighteen/ years old or older may create and use the Itzhome website or apps

2.2. You agree to always provide us with accurate and complete information as outlined on our Privacy Policy. We shall use this information according to our Privacy Policy.

2.3. You agree not to share your account or login credentials with anyone. You shall not sell, transfer or allow any other person to access your account or login credentials. You shall be entirely responsible for maintaining the confidentiality of your account and login credentials.

2.4. You agree to notify us immediately if you become aware of any breach of security, including any loss, theft or unauthorised access or disclosure of your account or login credentials.

2.5. You may terminate or suspend your account at any time by contacting us at info@itzhome.com

2.6. We may terminate or suspend your account if we determine, at our absolute discretion that:

2.6.1. You have violated or are violating any term of this Agreement;

2.6.2. Itzhome have stopped or will stop offering any or all services in your area or country;

2.6.3. Terminating your account would be in best interest for Itzhome, the service professionals or any third parties;

2.7. If your account is terminated, you will no longer have access to it, including not limited to, any of the data associated to the account, its contents, information, history or services. In case your account is terminated, Itzhome, any of our subsidiaries, franchisees, partners, service professionals, licensors or any other third parties related to us shall have no liability to you. We also reserve the right to terminate any other accounts you may have created or created in the future.

2.8. You hereby acknowledge that you have read, understood, considered and agree that creating and using any and all accounts that you created with Itzhome involves the risk that your account may be terminated or suspended and that, whenever you use the Itzhome websites or apps, you will bear the risk in mind and esteem to always adhere to the rules set forth in this Agreement and conduct yourself appropriately.

2.9. If you submit any creative ideas, suggestions or materials to us (the ‘Unsolicited Ideas’), you grant Itzhome Limited and any of the Itzhome Group of companies which include Itzhome Holdings Limited and Itz Home Franhcise Limited,  franchisees, partners, service professionals, licensors and/or any other third parties related to us a worldwide, perpetual, irrevocable, sub-licensable, transferable, assignable, non-exclusive, and royalty-free right and license to use, reproduce, distribute, adapt, modify, translate, create derivative works of, publicly perform, publicly display, digitally perform, make available to the public, communicate to the public, sell, offer for sale, and import any and all Unsolicited Ideas, including all copyrights, trademarks, trade secrets, patents, designs, industrial rights, and all other intellectual and proprietary rights related thereto, in any media now known or hereafter developed, for any purpose whatsoever, commercial or otherwise, including sharing the Unsolicited Ideas with others, without any compensation to you.

To the extent necessary, you agree that you undertake to execute and deliver any and all documents and perform any and all actions necessary or desirable to ensure that the rights to use the Unsolicited Ideas granted to us as specified above are valid, effective, and enforceable. Additionally, you give up any claim that the use by and of the Itz Home Limited, any of our subsidiaries, partners, service professionals, franchisees, licensors, licensees or any other third parties related to us, of your Unsolicited Ideas and violations of any of your rights, including moral rights, privacy rights, rights to publicity, proprietary or other rights, and rights to credit for the material or ideas set for therein.

2.10 While using our websites, apps and account systems, you must comply with all applicable laws, rules and regulations in the jurisdiction in which you reside, as well as the additional rules set out by our Agreement with you and the rules that govern your use of our services.

3. Transactions concluded through our site and our liability to you

3.1. Our role is as/of an introductory agent for home service professionals of a wide range of home services and we are authorised by local service professionals  to enter into a contract with you on the service professionals’ behalf.

We will do this by taking your booking enquiry, allocating the booking to an available home service professional (Professional) and then sending you an email confirming the details of your booking and providing a link to the Services Terms and Conditions.

3.2. Once you have indicated your agreement to the Services Terms and Conditions and the terms set out in the email using the link provided in the email, a contract will come into existence between you and the Professional.

3.3. Your contract is with the Professional and the responsibility for the provision of the services rests solely with the Professional. Please read the Services Terms and Conditions carefully as they will be legally binding on you once you have indicated your agreement to them, directly or by confirming the booked service with the service provider.

3.4. Although your contract is with the Professional, we will continue to be your main point of contact whilst the Professional is providing the services that you have requested. Additionally, we may also process all non-cash payments from you on behalf of the Professional.

3.5. Please note that the responsibility for the provision of the services is the Professional’s alone. You acknowledge and agree that we shall not be held responsible and incur no liability of any kind, under any circumstances whatsoever for the provision of services.

3.6 We welcome your feedback about Professionals and if you experience problems of any kind with a Professional please contact us straightaway by visiting our help pages here

4. Intellectual Property Rights

4.1. We are the owner or the licensee of all intellectual property on www.itzhome.com and our App, and of the material published on it. Those works are protected by copyright laws and treaties around the world.

We, Itz Home Limited,  and any of the Itz Home Group of Companies, franchisees partners, service professionals, licensors or any other third parties related to us own and reserve all intellectual property rights and other rights and title in and to the Itzhome network, and all data and content included therein, including, user accounts, computer and/or web code, titles, objects, chat logs, phone recordings, artwork, graphics, designs, photos, pictures, sounds, musical compositions and recordings, and methods of operation.

4.2. We grant you a limited, non-exclusive, non-transferable, revocable license to use and enjoy the Itz Home website, apps and account system, for your individual, non-commercial purposes only and expressly conditioned upon your compliance with the terms of this Agreement.

Unless otherwise expressly authorised by us in a signed writing, you may not sell, copy, exchange, loan, reverse engineer, decompile, derive script from, translate, lease, grant security interest in, transfer, publish, assign or otherwise distribute any of the Itzhome (Itz Home Limited or any company withing the Itz Home Group ) intellectual property.

4.3. You acknowledge and agree that unless we grant you a license, in a signed written contract, you may never use any of our trademarks, service marks, trade names, logos, domain names, taglines, or trade dress. Any reproduction, redistribution, or modification of Itzhome and its properties, or use of the Itzhome or its properties, not in accordance with this Agreement, is expressly prohibited and may result in civil and/or criminal penalties.

4.4. You acknowledge and agree that you shall have no ownership or other property interest in your account, and that all rights in and to your account are and shall forever be owned by and inure to the benefit of Itz Home Limited.

4.5. You acknowledge and agree that you have no claim, right, title, ownership, or other proprietary interest in the contents of www.itzhome.com  and/or the apps, and/or any other credits accumulated through www.itzhome.com and/or apps or account systems, regardless of any consideration offered or paid in exchange.

4.6. You acknowledge and agree that Itz Home Limited, any of the Itz Home Group of companies, franchisees,  partners, service professionals, licensors or any other third parties related to us, shall not be liable in any manner for the deletion, modification, impairment, hacking, or any other damage or loss of any kind caused to content of the websites, apps, accounts and/or account systems, including deletion of any and all of the websites, apps, accounts, account systems and/or any and all accumulated credits.

4.7. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

4.8. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

4.9. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

4.10. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

4.11. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

4.12. The Itzhome trademark is owned by Itz Home Holdings Limited and is licensed to Itz Home Limited for the use on the website www.itzhome.com and / or the Itzhome app and professional app.

4.13. If you’re a copyright owner or agent thereof and believe that content posted on our websites or in our apps or elsewhere, infringes upon your copyright, please submit a notice to us at webmaster@itzhomegroup.com

Please note that these notifications are legal notices and that Itzhome may provide copies of such notices to the participants in the dispute or to third parties, at its discretion or as required by law. The Privacy Policy does not protect information provided in this notices.

5. Reliance on information posted

5.1. Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed.

5.2. We therefore refuse all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

6. Our site changes regularly

6.1. We put a lot of effort to improve our services. Thus, our site is updated regularly, and we may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. You agree that we may change, update, suspend or restrict your access to any features, parts or the whole site and/or app, at any time, without notice or liability to you. Additionally, you understand and agree that Itz Home Limited might change any system specification requirements necessary to install and use the apps or the sites, in such case you are solely responsible to make sure that you meet the requirements for any necessary additional software or hardware, in order to use the apps or the sites.

6.2. Any of the material on our site may be out of date at any given time, and we are under no obligation to update any and all materials, whatsoever.

7. Our liability for the material on the site

7.1. The Itzhome Professionals Services and the materials displayed on our site is provided to you on ‘as is’ and ‘as available’ basis, without any guarantees, warranties or representations of any kind, express or implied.

To the fullest extent permitted by applicable law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

7.1.1. All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

7.1.2. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with www.itzhome.com and or the Apps or in connection with the use, inability to use, or results of the use of our websites, apps, account systems and/or any websites linked to it and any information and/or materials posted on it, including: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

7.2. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

8. Indemnity

8.1. You hereby acknowledge and agree to indemnify, defend and hold harmless Itz Home Limited, any of the Itz Home Group of companies, franchisees,  partners, service professionals, licensors, licensees or any other third parties related to us, our officers and directors from and against any and all claims, lawsuits, damages, losses, liabilities and costs that directly or indirectly arise or result from your use or misuse of the Itzhome website (www.itzhome.com) , apps, account systems, services, any violation by you of any of the provisions of this Agreement or the Privacy Policy or any infringement by you of any third party’s right.

8.2. Itzhome reserves the right, at its own expense and in its sole and absolute discretion, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which even you will cooperate with Itzhome in asserting any available defences.

9. Information about you and your visits to our site

9.1. We monitor and may process information about you in accordance with our Privacy Policy and Cookies policy

10. Uploading material to our site

10.1. Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in these terms. You warrant that any such contribution does comply with those standards. In cases where any such contribution does not comply with those standards and is a cause for a claim or a dispute you agree and undertake to indemnify us for any breach of that warranty.

10.2. Any material you upload to our site will be considered non-confidential and nonproprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

10.3. You are responsible and liable for any and all communications, information, images, material, their contents and accuracy transmitted, uploaded or posted to our websites, apps or account systems by you to us and any third party.

10.4. You hereby acknowledge and agree that none of the communications, information, images, material and their contents will not be subject to any obligation, whether of confidentiality, attribution or otherwise, on the part of Itzhome, any of the Itz Home Group of Companies, franchisees, partners, service professionals, licensors, licensees or any other third parties related to us won’t be liable for any and all use or disclosure of the communications, information, images, material and their contents. You waive any moral rights you may have in the content that you have posted to the maximum extent permitted by the laws of your jurisdiction.

10.5. You hereby represent, warrant and agree that the communications, information, images, materials and their contents shall not violate any third-party rights.

10.6. We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in these terms.

11 Linking and Virus

11.1  You may link to the Website home page, provided you do so in a way that is fair and legal and does not damage Itzhome’s reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on Itzhome’s part where none exists.

11.2  You must not establish a link from any website or provide details of any website for Itzhome to link to that is not owned by you.

11.3  You must not provide any Content that may link to or contain viruses or other technologically harmful material that may infect computer equipment, computer programs, Data or other proprietary material.

12. Limitation of Liability

12.1. Under no circumstances, and under no legal theory, whether in contract, tort (including negligence), strict liability or otherwise, shall Itzhome be liable to you or any other person for any indirect, incidental, consequential, special, exemplary, or punitive damages of any kind (including, damages for loss of business, loss of data, loss of goodwill, or lost profits), or any damages for gross negligence of any kind (including, damages for work stoppage, or any other commercial damages or losses) arising from your use or misuse of the Itzhome, even if Itzhome knew or should have known of the possibility of such damages. In no event shall Itzhome be liable for any damages in excess of any amount you have paid to Itzhome for provision of services, if any, during the six /6/ months immediately prior to the time your cause of action arose.

12.2. Notwithstanding the aforementioned limitations of liability nothing in this agreement shall limit Itzhomes liability:

12.2.1. for damage from injury to life, body or health due to negligent breach of duty or intentional or negligent breach of duty by a legal representative or a person used to perform an obligation of Itzhome;

12.2.2. for other damage arising from a grossly negligent breach of duty by Itzhome or intentional or negligent breach of duty by a legal representative or a person used to perform an obligation of Itzhome;

12.2.3. for intentional misconduct;

12.2.4. for damage arising from a negligent breach of an obligation that is essential for the performance of the contract by Itzhome to the extent that is typical and foreseeable;

12.2.5. for any guarantee given by Itzhome to you; and

12.2.6. for any liability under a jurisdiction’s applicable services liability legislation.

12.3. Because certain states or jurisdictions do not allow for exclusion or limitation of liability for certain types of losses or damages, in such states or jurisdictions, the liability of Itzhome shall be limited to the fullest extent permitted by applicable law.

13. Jurisdiction and applicable law

13.1. The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

13.2. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

13.3 You shall notify Itzhome of any claims that you have by sending a notice to:

Itz Home Limited of 71 Burscough Street Ormskirk L39 2EL.

14. Variations

14.1. We may revise these terms of use at any time by updating this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you.

15. Assigning

15.1. You hereby acknowledge and agree that Itzhome may assign this Agreement, in whole or in part, to any person or entity at any time with or without your consent however you may not.

16. Term

16.1. This Agreement shall be effective as of the date that you indicated that you accept it, whether explicitly or by using www.itzhome.com and/or the  apps and/or account systems of Itzhome, and shall last as long as you continue using them.

16.2 You may terminate this agreement by simply ceasing to use the websites, apps and/or account systems of itzhome.com.

16.3. You may terminate your account by notifying us at info@itzhome.com

17. Entire Agreement

17.1. This Agreement represents the complete agreement between you and Itzhome concerning the use of www.itzhome.com and /or the apps and account systems, and supersedes any prior or contemporaneous agreements between you and Itzhome

17.2. This clause shall have no effect and shall coexist with the Terms and Conditions of the actual services, and shall coexist and not supersede any other Itzhome policies referenced in this Agreement.

You hereby acknowledge and agree that you have read, understood, considered and accept this Agreement, and that by using or accessing www.itzhome.com and/or apps, you are agreeing to be bound by the terms and conditions set forth herein.

Last updated: June 2024