Pro Complaints Procedure

✅ Step 1: Complaint Acknowledgement

We’ve received your complaint regarding the issue you encountered during your recent service. Thank you for submitting the details and supporting information.

🔍 Step 2: Initial Review

Your complaint is now under review by complaints team. They will:

• Assess the situation based on your report and any available evidence.
• Review the job details and client history.
• Reach out to the client for their account if necessary.

⚖️ Step 3: Fair Evaluation

We will evaluate:

• Whether conditions prevented you from delivering the service to standard.
• Whether the client failed to provide a safe, accurate, or respectful environment.
• Any breaches of the Terms of Service or Supplier Policy.

🛠️ Step 4: Outcome and Action

We aim to have an outcome submitted to you within 30 days of this message.

🔒 Confidentiality Assured

All information you’ve shared will be handled respectfully and confidentially. We take your experience seriously and aim to ensure a safe and fair working environment for all professionals in the Itzhome network.

If you have any additional information to add, or need support in the meantime, please don’t hesitate to get in touch.