Professional and Supplier Policy
- Definitions and Interpretation
1.1 The following definitions and rules of interpretation apply to the Terms:-
“Clients” an end user authorized by Itzhome to use the Platform for the purpose of obtaining Services
“Client Contract” the contract for the provision of the Services between the Client and the Professional as set out in the Services Terms and Conditions
“Contract” the contract between the Professional and the Supplier;
“Itzhome” is the provider of the Platform, including the itzhome.com website, mobile application and other online services;
“Itz Home Limited” is a company registered in England and Wales with company number 15458141 whose registered office is at 71 Burscough Street Ormskirk L39 2EL;
“Itzhome Pro App” is the app the Professional is required to download to view the Services the Professional is required to complete;
“Marketplace Payment” are fees received into Stripe and in accordance with the Services Terms and Conditions of Itz Home Limited. This payment is split between the Professional, Supplier and Itz Home Limited as per the rates as set out in the Registration Email;
“Management Fee” is the fee the Professional agrees to pay the Supplier for services to the Professional including but not exclusive of, marketing of Itzhome, customer services to the Client which includes managing booking, dealing with new enquiries and dealing with Client complaints, ongoing management of Itzhome in the territory operated by the Supplier, and providing ongoing support to the Professional. The Management Fee is set out in the Registration Email;
“Other Fees” is the fee the Professional agrees to pay for any extra services not covered by the Management Fee and Platform Fee. Any Other Fees are set out in the Registration Email.
“Platform” is the website and mobile application where bookings are made by the Client to access the Services;
“Platform Fee” is the fee the Professional agrees to pay Itz home Limited for management and ongoing maintenance of Itzhome. The Platform Fee is set out in the Registration Email;
“Professional” the individual, for whom has agreed to provide the Services to the Client in accordance with these Terms;
“Registration Email” the email sent to the Professional when they register on Itzhome to become a Professional. This email will set out the Suppliers details and the Service Fee, Management Fee and Platform Fee. The Professional acknowledges their agreement is directly with the Supplier as detailed in the Registration Email and not Itz Home Limited;
“Services” the booking of home services made by the Clients on Itzhome and as detailed in the Client Contract;
“Service Fee” the remuneration rate in which the Professional will receive for the provision of Services. The Service Fee is set out in the Registration Email;
“Stripe” is the payment-processing partner for collecting payments from Clients and distributing the Service Fee to the Professional;
“Stripe Account” is the payment method in which the Professional will receive their Service Fee from the Marketplace Payment;
“Stripe Agreements” include the Stripe Connected Account Agreement and Stripe Service Agreement that the Professional must agree to;
“Supplier” is the company that has hired the Professional to provide the Services to the Client. The name of the Suppliers company is set out to the Professional in the Registration Email;
“Terms” the standard terms of supply set out in this document and the Services Terms and Conditions of Itz Home Limited;
“Trade Name” “Itzhome” or such additional or alternative trade names as Itzhome may specify from time to time in respect of Itzhome’s business.
“Writing” and any similar expression, includes facsimile transmission but not electronic mail or other forms of electronic communication.
1.2 A reference in these Terms to a provision of a statute shall be construed as a reference to that provision as amended, re‑enacted or extended at the relevant time.
1.3 The headings in these Terms are for convenience only and shall not affect their interpretation.
1.4 A reference to one gender includes a reference to the other gender.
1.5 References to clauses are clauses of these Terms, unless stated otherwise.
2. Basis of the Supply
2.1 The Supplier operates a home service business under a franchise provided by Itz Home Global Limited.
2.2 The Contract is between the Professional and Supplier.
2.3 The Contract is confirmed when the Professional accepts these Terms when registering as a Professional on Itzhome.
2.4 The Professional has agreed to provide the Services under the Terms and in return receive the Service Fees.
2.5 The Professional has agreed to share the Marketplace Payment as per the rates set out in the Registration Email to cover the Management Fee, Platform Fee and Other Fees for the services provided to the Professional;
2.6 The Services shall be as set out in the Client Contract and the Professional confirms they will complete the Services in accordance with the Services Terms and Conditions.
2.7 Any typographical, clerical or other error or omission in any sales literature, quotation, price list on Itzhome, acceptance of offer, invoice or other document or information issued by Itz Home Limited or the Supplier shall be subject to correction without any liability on the part of Itz Home Limited or the Supplier.
2.8 The Supplier’s agents are authorised to make representations concerning the Services providing they are confirmed in writing. In entering into the Contract the Professional acknowledges that it does not rely on any such representations, which are not so confirmed in writing, but nothing in these Terms affects the liability of either party for fraudulent misrepresentation.
3. Term
3.1 The Supplier agrees to hire the Professional, at will, for a term commencing on the date these Terms were accepted and continuing until terminated in accordance with clause 10.
4. Professionals Obligations
4.1 The Professional shall provide home services as set out in the Services to the Clients that register to use Itzhome in the Suppliers franchise territory.
4.2 The Professional agrees that in all such aspects of Service delivery the Professional shall comply with the Services Terms and Conditions and any other policies, standards and regulations of the Supplier from time to time established. These include but are not exclusive to:
4.2.1 Setting up a Stripe Account as directed to by the Supplier;
4.2.2 Downloading the Itzhome Pro App to receive notifications of Services required to be delivered to the Client;
4.2.3 Agreeing to Stripe Agreements and fulfilling all obligations required to receive Service Fees from the Marketplace Payment;
4.2.4 Delivering the Service to the required standards;
4.2.5 Maintaining the correct insurance;
4.2.6 Updating the Itzhome Pro App regularly with their availability;
4.2.7 Registering for the Itzhome Pro Community to receive advice, training and ongoing support in providing the Services and operating Itzhome;
4.2.8 Making yourself available to attend training and meetings as determined by the Supplier from time to time;
4.2.9 Informing the Supplier of any changes to the Services by 8pm of the day of Service to ensure the Supplier can update the Client Contract before the Client is charged;
4.2.10 Complying with the Rescheduling and Cancellation Policy.
4.2.11 Having the necessary qualifications and experience to deliver the Services in compliance with commonly accepted practices and standards in the relevant industry or trade.
5. Confidentiality
5.1 Each party acknowledges and agrees that in the performance of this Contract it may have access to or maybe exposed to, directly or indirectly, confidential information of the other party (“Confidential Information”). Confidential Information includes Itzhome’s data, Suppliers details, Client details, transactional volume, marketing and business plans, services providers of Itz Home Limited and Itz Home Global Limited, business, financial, technical, operational, remuneration rates for Professionals and such other non-public information of each party (whether disclosed in writing or verbally) that such party designates as being proprietary or confidential or of which the other party should reasonable know that is should be treated as confidential;
5.2 Each party acknowledges and agrees that all Confidential Information shall remain the exclusive property of the disclosing party and it shall not use Confidential Information of the other party for any purpose except in furtherance of this Contract and it shall not disclose Confidential Information of the other party to any third party, expect to its employees, officers, contractors, agents and service providers (“Permitted Persons”) as necessary to perform the Services under this Contract, provided Permitted Persons are bound in writing to obligations of confidentiality and non-use of Confidential Information in less protective of the terms hereof and it shall return or destroy all Confidential Information of the disclosing party upon the termination of this Contract or at the request of the other party subject to the applicable law and , with respect to Itz Home Limited and the Supplier and its internal record-keeping requirements;
5.3 Notwithstanding the foregoing, Confidential Information shall not include any information to the extent it:
5.3.1 is or becomes part of the public domain through no act or omission on the part of the receiving party or;
5.3.2 was possessed by the receiving party prior to the date of this Contract without an obligation of confidentiality;
5.3.3 is disclosed to the receiving party by a third party having no obligation of confidentiality with respect thereto or;
5.3.4 is required to be disclosed pursuant to law, court order, government authority, provided that the receiving party notifies the disclosing party thereof and provides the disclosing party a reasonable opportunity to contests or limit such required disclosure.
6. Privacy
6.1 Subject to all applicable laws the Supplier and or Itz Home Limited may provide to a third party any information including personal data about Professionals if there is a complaint, dispute or conflict, accident, request by relevant law enforcement or regulation to the relevant third party to deal with the relevant matter.
7. Financial Terms
7.1 In consideration of the Professional providing the Services the Professional shall receive the Service Fee;
7.2 The Professional agrees for the Management Fee, Platform Fee and Other Fees to be paid out of the Marketplace Payment to the relevant parties and acknowledges these fees are for the services the Professional has received
7.3 Service Fee payments to the Professional from the Marketplace Payment will be sent to the Professional in accordance with the Stripe Agreements. The Professional agrees that any dispute arising out of any withheld payments by Stripe will be resolved directly with Stripe as the payment processor;
7.4 Service Fee payments will be sent to the Professional from the Marketplace Payment no later than 5 working days from the payment being received in Stripe;
7.5 The Professional agrees to comply with the cancellation and rescheduling policy at all times and will only receive Service Fees if they have complied with this policy when rescheduling or cancelling Client Contracts;
7.6 The Professional acknowledges and agrees that for the mutual benefit of the parties through advertising and marketing the Supplier and Itz Home Limited may seek to attract new Clients to Itzhome. The Professional acknowledges and agrees such advertising or marketing does not entitle the Professional to any additional monetary amounts beyond the amounts set set out in the Registration Email;
7.7 The Professional acknowledges and agrees that it is required to complete all tax registration obligations and calculate and remit all tax liabilities related to the provision of Services as required by law and provide the Supplier and / or Itz Home Limited with all relevant tax information (Including a valid VAT number belonging to the Professional if obtaining a VAT number is required by the Professional);
7.8 The Professional acknowledges and agrees they are responsible for taxes on their own income arsing from the performance of the Services. Notwithstanding anything to the contrary in this Agreement the Supplier and / or Itz Home Limited may in its reasonable discretion based on applicable tax and regulatory considerations collect and remit taxes resulting from the Professional’s provision of Services and / or provide any of the relevant tax information the Professional has provided pursuant to the foregoing requirements to the applicable governmental tax authorities on the Professionals behalf or otherwise;
8. Representation and Warranties
8.1 The Professional herby warrants that:
8.1.1 it has full power and authority to enter into the Contract and perform its obligations hereunder;
8.1.2 it is and is duly organised and in good standing under the laws of the jurisdiction of its origin;
8.1.3 it has not entered into and during the term will not enter into any agreement that would prevent it from complying with this Contract;
8.1.4 it will comply with all applicable laws in its performance of complying with this Contract, including holding all relevant qualifications, insurance, licenses and registrations and other governmental requirements as necessary to provide the home services they have agreed to provide;
9. Indemnify
9.1 Professionals shall indemnify, defend and hold harmless the Supplier and / or Itz Home Limited and any group company associated with Itzhome and or any other franchisee and their respective officers, directors, employers, agents successors and assigns from and against any and all liabilities, expenses (including legal fees), damages, penalties, fines, social security contribution and taxes arising out of or related to the Professional’s breach of its representations, warranties or obligations under this Contract or a claim by a third party including Clients, regulators and governmental authorities, directly or indirectly related to the Professionals provision of Services or use of Itzhome
9.2 As between the Professional and the Supplier the Professional shall be solely responsible for its provision of Services. As such the Professional shall indemnify, defend and hold harmless the Supplier and their respective officers, directors, employees, agents, successors, and assigns from and against any and all liabilities, expenses (including legal fees), damages, penalties, fines, social security contribution and taxes directly or indirectly arising out of or related to its delivery of the Services
10. Termination
10.1 The Supplier may terminate this Contract immediately, at will, and in the sole discretion of the Supplier. Professionals may terminate this Contract upon fourteen (14) days written notice to the Supplier. Failure to do so, results in forfeiture of any outstanding Service Fee owed from the Marketplace Payment. This Contract also may be terminated at any time upon the mutual written agreement of the Supplier and Professional.
10.2 Upon termination of the Contract the Professional will:
10.2.1 promptly return to the Supplier any material or equipment it has in its possession related to Itzhome
10.2.2 immediately delete the Itzhome Pro App from all devices
10.2.3 Outstanding payment obligations and sections 5,6,7,8,9 shall survive the termination of this Contract
10.3 The Professional will not, for a period of twelve (12) months after termination of his or her Contract approach any Client, affiliate, franchisee of Itz Home Global Limited or business partner of the Supplier or Itz Home Limited for purposes of seeking employment or business arrangements in competition with the Supplier and / or the Itz Home Limited business. The Professional will not, for a period of twelve (12) months following termination of his or her work approach, entice, solicit, or contact any individual in employment at and company associated with Itzhome for any reason. The Professional agrees not to solicit or work for Clients or their network including referrals for a span of twelve (12) months from the date of Professional’s separation from the Supplier and using Itzhome. Such activity warrants immediate termination and forfeiture of any pending payments owed. Furthermore, the Professional will pay the Supplier and / or Itz Home Limited a liquidated-damages fee of Five Hundred Pounds (£500).
11. General
11.1 The Professional acknowledges that he/she is an independent contractor and is not an agent, partner, joint venture nor employee of the Supplier. The Professional shall have no authority to bind or otherwise obligate the Supplier in any manner nor shall the Professional represent to anyone that it has a right to do so.
11.2 The Supplier and or Itz Home Limited reserves the rights to modify the terms and conditions of this Contract at anytime, effective upon publishing an updated version on Itzhome. Itz Home Limited reserves the rights to modify any information referenced in hyperlinks form this Contract from time to time. The Professional herby acknowledges and agrees that by using Itzhome or by downloading or installing the Itz Home Pro App the Professional is bound by any future amendments and additions to this Contract , information referenced at hyperlinks herein or documents incorporated herein, including with respect to all fees associated to the Marketplace Payment. Continued use of the Itzhome Pro App after any such changes shall constitute the Professionals consent to such changes
11.3 Supplemental terms may apply to the Professional use of Itzhome and the Itzhome Pro App, such as use policies or terms related to certain features and functionality, which may be modified from time to time (“Supplemental Terms”) The Professional may be presented with certain Supplemental Terms from time to time. Supplemental Terms are in addition to, and shall be deemed part of this Contract. Supplemental Terms shall prevail over this Contract in the event of a Conflict
11.4 No waiver by the Supplier of any breach of the Contract by the Professional shall be considered as a waiver of any subsequent breach of the same or any other provision.
11.5 These Terms constitute the entire agreement between the parties and supersede any previous agreement or understanding.
11.6 If any provision of these Terms is held by a court or other competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and the remainder of the provision in question shall not be affected.
11.7 The Professional may not assign or transfer this Contract or any of its rights or obligations hereunder in whole or in part without the prior written consent of the Supplier and / or Itz Home Limited and / or Itz Home Global Limited. The Supplier and / or Itz Home Limited and / or Itz Home Global Limited may assign or transfer this Contract or any or all of its wrights or obligations hereunder in whole or in part under this Contract from time to time without consent.
11.8 These Terms shall be governed by the laws of England and all parties submit to the non‑exclusive jurisdiction of the English courts.
By clicking “I accept” the Professional expressly acknowledges that the Professional has read, understood and taken steps to thoughtfully consider the consequences of the Contract, the Professional agrees to be bound by the Terms and that the Professional is legally competent to enter into this Contract with the Supplier.