Guidelines on the Itzhome Professional Boundaries and Confidentiality Policy

As an Itzhome professional, maintaining professional boundaries and respecting customer confidentiality is essential to building trust and delivering high-quality service. This policy outlines the key guidelines you must follow to protect customer privacy and uphold Itzhome’s standards.

1. Customer Privacy and Confidentiality

• Respect Personal Information: Never share or discuss a customer’s personal details — including their name, address, or any other identifiable information — with anyone outside of the Itzhome platform.
• No Unauthorised Sharing: Avoid mentioning specific customers or job locations in conversations, social media posts, or other public platforms.

2. Social Media and Public Content

• No Photos or Videos Without Permission: Professionals must not take or share photos or videos of a customer’s home, belongings, or the service provided unless the customer gives explicit, written consent.
• Before and After Photos: If you’d like to capture before-and-after shots to promote your services, you must first ask the customer’s permission. Even with consent:
  • No personal details (e.g., family photos, documents, address signs) should be visible.
  • The focus should remain solely on the work done — not on the customer’s private space or belongings.
• Avoid Tagging or Identifying Customers: Never tag, name, or otherwise identify customers in posts or promotional content.

3. Maintaining Professional Boundaries

• Keep It Professional: Your relationship with customers should remain friendly but professional. Avoid becoming overly familiar or asking personal questions unrelated to the service.
• Respect Their Space: Treat the customer’s home with care and ask permission before entering rooms not included in the service.

4. Consequences for Breaching Confidentiality

Itzhome takes confidentiality and professionalism seriously. Any breach of this policy — including unauthorised sharing of customer details or photos — will result in immediate deactivation from the Itzhome platform.

For full details, please review the Itzhome Professional and Supplier Policy.

By respecting these guidelines, you protect customer privacy, uphold your reputation, and ensure long-term success on the Itzhome platform.