Guidelines on the Itzhome Professional Deactivation Policy

At Itzhome, professionalism, reliability, and respect for customer privacy are non-negotiable. To protect our customers, uphold service quality, and maintain trust in the platform, any breach of Itzhome policies — including those related to service delivery, communication, confidentiality, and professional boundaries — may lead to deactivation from the Itzhome platform.

1. Breaches That Lead to Deactivation

A professional may be deactivated for any of the following:

• Failure to Deliver Services: Repeatedly missing appointments, providing poor-quality work, or failing to rectify service issues.
• Unprofessional Conduct: Inappropriate behavior, rudeness, or failure to communicate professionally with customers.
• Breach of Confidentiality: Sharing customer information, posting photos or videos of a client’s home without permission, or identifying customers on social media — even for promotional purposes — is strictly prohibited. Professionals must obtain explicit, written consent for any photos, ensuring no personal details (e.g., addresses, family pictures) are visible.
• Policy Violations: Failure to comply with Itzhome’s Professional and Supplier Policy, Cancellation and Rescheduling Policy, or Service Terms and Conditions.
• Low Performance Ratings: Maintaining a rating below 3 stars due to poor reliability, service quality, or professionalism.

2. What Happens If You Breach Itzhome’s Policies?

If a breach is identified:

• Investigation: Itzhome will review the situation, including customer feedback and any evidence provided (e.g., photos or messages).
• Warning or Immediate Deactivation: Depending on the severity of the breach, professionals may receive a warning or face immediate deactivation from the platform. Serious breaches — especially those involving customer privacy or unprofessional behavior — will result in immediate removal.
• No Reinstatement: Once deactivated for a serious breach, professionals will not be allowed to rejoin the platform.

By following Itzhome’s policies, you ensure a positive, professional experience for both you and your customers. Protecting confidentiality, communicating clearly, and delivering high-quality services are essential to maintaining your place on the platform — and your growing reputation as an Itzhome professional.